Legal

Cookie Policy

Effective date: 1 June 2026 · Last updated: 5 June 2026

1. What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work efficiently, provide a better user experience, and to supply information to the website operator.

ServiceSmartOS uses cookies and similar technologies (including local storage and session storage) to operate the platform and keep you signed in securely. This policy explains what types of cookies we use and why.

2. Cookies We Use

Essential Cookies

Required for the platform to function

Required

sb-auth-token

Supabase authentication session token. Keeps you signed in during your session.

sb-refresh-token

Used to refresh your authentication session without requiring you to sign in again.

__session

Session identifier used by the platform to maintain state across requests.

Security Cookies

Protect against cross-site request forgery and other attacks

Required

csrf-token

CSRF protection token. Prevents unauthorised form submissions from other websites.

Preference Cookies

Remember your settings and preferences

Optional

ui-density

Stores your display density preference (comfortable or compact view).

ui-contrast

Stores your display contrast preference for accessibility.

theme

Stores your dark mode / light mode / system preference.

Functional Cookies

Enable specific platform features

Required

platform-role

Stores platform role state used in demonstration and preview environments. Not present in standard production accounts.

3. Analytics

ServiceSmartOS collects limited operational, performance and security analytics to maintain platform reliability, performance and security. This is done through server-side infrastructure logging and does not use browser cookies. Data collected includes anonymous access patterns, feature usage, error rates, and performance metrics. This information is used to understand how the platform is used, identify technical issues, and improve the Services.

We do not use Google Analytics, Meta Pixel, or other third-party advertising trackers on the ServiceSmartOS platform.

4. Third-Party Cookies

Certain functionality is provided by third parties who may set their own cookies:

Stripe (payment processing)
Stripe may set cookies when you access billing or checkout pages to prevent fraud and to process payments securely. These cookies are governed by Stripe's Privacy Policy.

5. Cookie Duration

Cookies set by ServiceSmartOS fall into two categories:

Session cookies — deleted automatically when you close your browser. Used for authentication state during an active session.
Persistent cookies — remain on your device for a set period (typically 7–30 days for authentication tokens) or until you delete them. Used to keep you signed in between visits and to remember preferences.

6. Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

View cookies currently stored on your device
Delete cookies individually or in bulk
Block cookies from specific websites
Block all third-party cookies
Set the browser to notify you when a cookie is being set

Please note that disabling essential cookies will prevent you from signing in to ServiceSmartOS. Disabling preference cookies means your display settings will not be saved between sessions.

For guidance on managing cookies in your browser, visit your browser's help documentation or aboutcookies.org.

7. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational or legal reasons. The current version is available through the ServiceSmartOS website and platform.

For questions about our use of cookies, contact us at support@servicesmartos.com.